Fix it

I laid a complaint in April, they called advised will be attended on the 08/05, on the day got an email coming from Thabisile but since never got any call or any response regarding my matter, they keep saying waitng for investigators for feedback and that been said since Jan, all i want is my money 5k that i transferred from my capitec account and they keep their account no longer wants to use it, service is not good at all and been a client for so many years and been treated like a ******** really it so unfair