five weeks needed to respond?

Standard Bank, the bank without a face or a helping hand?? <br> After we app**** for a student loan more than five weeks ago, the response and progress on this matter had been zero. The local branches cannot help us, because everything will be processed by computer or alternatively, by head office. On 23 January we made calls that took us hours, and by then we were informed that the loan had been approved and forwarded to the credit branch.<br> Yesterday we were told that all detail about the application have been lost.<br> Today we were told that the application was still at the credit department.<br> Do we smile?? No, we had to cough up R21 000 for registration fees and at this stage the student must start buying his books and expensive equipment.<br> We have been loyal clients for 35 years.<br> Friends of us have been helped within 5 days at ABSA Bank. <br> Will Standard Bank p.l.e.a.s.e contact us?<br>