MC
Murray C

1 reviews | Active since Dec 2013

30 Jan 2020, 11:51

Five Star Service from Standard Bank Credit Card ***** Division

I normally do not praise Standard Bank but this time really must give them 5 stars. I was recently on an MSC Christmas Cruise ( which was terrible) and when I got back established from my credit card statement that almost R5000, 00 had been deducted ( not reserved) by MSC and reported this to Standard Bank Credit Card ***** Division. They immediately cancelled my credit card, I had a new card within 3 days, the ***** division established that it was ***** and refunded the money. Now I am contacted by the card division about any suspicious activity on my card. Everyone I have spoken to at Standard Bank has been extremely efficient and friendly.

I really could not wish for better service. Very well done Standard Bank, but if you intend going on a MSC Cruise be very careful about linking your credit card to your MSC cruise card.

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Replies (1)
Standard Bank
Standard Bank's reply30 Jan 2020, 11:57
Official
Hello Murray

We have received your compliment.

Thank you so much for taking the time to compliment our staff.

I will be sure to pass on your thanks and comments to the relevant department remember we value you as our client we endeavour to assist you with any requirements you may have in the future.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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