Five Days you need to wait on a ATM Error

On Friday the 16th I made a Deposit at ATM 1205 I deposited R4000 it returened R200 i replaced it and after that it showed a masage money retracted(something like that) I contacted Standard Bank Call Centre Spoke to Humphrey Mukheli and explain the Situation and how urgent it is that the money i deposited are for someone who needs to leave Cape Town for a Family Emergency.He Response were it can only be resolved on Wednesday the 21st(What a Joke)I think 9 out of 10 times when you deposit money to someone else its an Emergency and that person needs those funds asap.I think Standard Bank with there Customer Service are 20 years behind.Someone of Standard Bank had to attend to a probkrm like this within 24 hours not 5 days. Not to long ago i had to make a deposit at the Standard Bank Branch at Kenilworth Centre Cape Town I were told No Deposits after 4 Yet the Bank Trade till 5 Its like goin in to a butcher wanting to purchase Lamb then telling you your only allowed to buy Beef after 16:00pm.When you go the Next Morning to the same Branch to Deposit You wait for almost an hour and then you discover there are one Teller between 3 Deposit Counters and to make it worse the One Teller need to assist with people doing bulk deposits as well.I Realy think its time to change Banks