CP
Craig P

1 reviews | Active since Mar 2015

10 Mar 2015, 12:44

FIVE DAYS TO GET A MONEYGRAM STILL NO MONEY

On Friday my father in London sent me some money to get food for the weekend. I stood like an idiot for the better part of Friday afternoon waiting, was told offline, saturday I went in again on my last R10 of petrol to be told the same garbage. On Monday I went in again, told AGAIN that moneygram was offline, strange since while their system was offline, the rest of the globe was able to transact. Monday rolls by, I could not move due to no money, nobody knows why the system is down no explanation, then today I calmly call enquiring if the system is working and get told its back online. I go in they cannot help me, the moneygram was processed and the system shows I have my money, they have \given"it to me"

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Replies (1)
Standard Bank
Standard Bank's reply10 Mar 2015, 13:14
Official
Hello CP911,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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