First Impressions last: Disappointing experience

I was approached by Yumna Isaacs from Standard Bank to open an account. When I agreed and the documents were brought to me, I signed and in doing so was promised feedback.<br> <br> No feedback was received and I ended up making all the calls and sending emails. No answer. I spent an hour today contacting Customer Services and when I finally got an answer from the contact centre after asking them if I could make my own recommendation, I was told that my card was sent to the wrong branch after I had specifically asked for the Century City branch. I spoke to Eva who then said that they cannot make outbound calls (after they have tried calling the Milnerton branch). I had to call the Card Division and I held on and got through to nobody within the hour. I then drove up to Canal Walk branch and nobody could help me either. <br> <br> In conclusion, a mistake was made by staff to send it to the incorrect branch but I have to spend time, calls and petrol to correct the mistake and no assistance offered.<br> <br> Extremely disappointed.