TP
Tuanette P

1 reviews | Active since Apr 2019

01 Apr 2019, 16:09

FINNACIALLY IMPLICATED

I was advised incorrectly by a co nsultant which has caused me severe financial implications and I was told there is nothing that can be done and that there is NO record of the telephone call.. The person i spoke to today, ( I have her name) never called me back when i asked her to via email because you wait forever for call centres and i couldnt wait 30min and then speak to a different consultant.. Its unacceptable financially im stuck and they refuse to help.... REALLY STANDARD BANK......

0
Replies (3)
Standard Bank
Standard Bank's reply01 Apr 2019, 21:49
Official
Hi Tuanette

Thank you for posting a review.

One of the consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply05 Apr 2019, 09:58
Official
Dear Tuanette Petersen 
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response. 

Kind regards

Clint Petersen
Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply08 Apr 2019, 10:42
Official
Dear Tuanette Petersen 

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.
Kind regards 

Clint Petersen
Complaint Resolution Centre
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Best regards,