Fined for closing contract save before maturity

Contract save account matured on 2015/02/08. I got call from consultant & sms about maturity & 2open new account. I transferred funds into cheque account & opened new contract save account. On 26 March 2 debit orders went thru 4 new & old contract save. I called prestige banking & they said money is hanging & will return 2my account in 3 days. When it didnt I called prestige again & they said old contract save acc was forced open & must go 2 branch 2 cancel debit order. Went 2 branch & they registered a SR. 2 days later received sms that SR was resolved & it wasnt still had problem. I called prestige again & they said their manager will call me back & they didnt bother 2. On 28 April 2nd debit order went thru & I called prestige again & they referred me to branch again. I went 2 the branch again & they closed contract save & request funds 2b transferred 2 cheque acc. I got fined penalty 4 closing contract save before maturity, a contract save account that was never suppose to be opened but due to staff incompetence and lack of knowledge of their system I got taken from pillar to post & then fined a penalty 4 closing contract save that was not suppose to be open in the first place