Finding it impossible to collect my replacement card which is meant to be at Standard Bank Rosebank Branch

<p>I am a Prestige customer at standardbank and my bank account number is ********** 55. I ordered a repacement debit card as i had lost mine. The amount of R 130 for the charge was debited to my account on 25 November 2016. I tried to collect the card at the Roserbank brabch on 3 occassions but due to long delays at the enquiry counter and prior engagements I coyuld not wait. On both aoccassions I had waited between 30 and 40 minutes. The third time I did not go to the enquiry counter as they queue was even longer then the previoyus 2 occassions. I tries to get assistance from the bank manager but after a 30 minute wait I left beacause i could not wait anymore. The lady on the 2nd floor at the information desk who was trying to help took my number and said the Bank manager would contact me. I am still waiting for the call. I also sent 2 emails to prwestige banking ande got an automated reply saying someone would contact me. Nobody has yet. I also rep**** to the SMS on 7 december staating it was not possible to collect the card at the branch and that the card should be delivered to my street address. There has been no response to this request. I finally phoned the call centre waited nearly 5 minutes to speak to a consultant who then dropped the call after asking me to hold and has not called me back. I feel that that because they have already taken thweir charge they now have little interest in resolving my query.</p>