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Chris H
1 reviews | Active since Nov 2020
11 Dec 2024, 13:25
Financial Statements shared with another financial institution without consent
Standard Bank. On Friday, December 6, 2024, I received an SMS from Standard Bank stating that they had "shared my statements with Nedbank Personal Loans." This morning I received a call from Nedbank's credit card division enquiring if I app**** for a Nedbank Credit card. The only problem is that I didn't and that I did not grant anyone approval to share my statements with any third party. Since Friday I can't get hold of the IDX office at Standard Bank and I also can't get hold of my personal banker at Standard Bank. From a risk and ***** perspective, this is alarming. It means anyone can have a credit card linked to my accounts.
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Replies (2)
Standard Bank's replyOfficial
11 Dec 2024, 13:32Dear Chris
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply11 Dec 2024, 13:32
Official
Dear Chris
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
CH
Chris H's updateReviewer Update
11 Dec 2024, 14:25But is there a reason why i can't get hold of my personal banker or the bank is not coming back to me? A reply from the Hello Peter Team is not really the response I was looking for!
CH
Chris H's update11 Dec 2024, 14:25
Reviewer Update
But is there a reason why i can't get hold of my personal banker or the bank is not coming back to me? A reply from the Hello Peter Team is not really the response I was looking for!