Financial Relief BAD SERVICE NO HELP!!

I have been trying for 3 weeks now to get someone to activate my approved financial relief application. On the 25th September I received an email stating it has been approved. I called for weeks trying to get the activation confirmation. Every time they make me wait 30 minutes on the line and either cut it or tell me it will be resolved in 5 days. The days go by nothing happens, when I follow up it has still not been activated. I am truly stressing as next week is month end and still nothing has been activated and I need this assistance desperately but no one wants to help me. This is really bad service especially when a person is stressing about how they going to live the next month through in the current tough situation of the country. I just do not understand how you can advertise you helping your clients when no one tends to the so called help provided. REALLY SAD!