Financial Institution's strong-arm tactics

Standard Bank allowed my savings which I transferred into my Credit Card for my Norway Trip to be taken via unauthorised transactions, then, change the transactions amounts. Also changed the Case Number given by Agent originally, now ignoring my communications via E-Mail, just sending me info on the Banking App, to use Virtual Cards, which is additional cost to me, but for their benefit. My security in this regard is tight. Fourteen-digit passwords, working through Nord VPN. In conclusion. It seems to me Standard Bank do not enjoy your Credit Card being loaded with savings, it is easier for them to side with this kind of ******** behaviour (my opinion), have fear instilled in the customer's life, which forces you to follow their rules, so sad, as I am 63 years old, saved for 9 years to go on this trip, paid half of the costs, now lost it all. I have been a client with Standard Bank 40 years.