Financial and service crisis

Took out my first ever vehicle finance with Standard bank just less than a month ago. When I signed up I was told that making extra payments into the loan would be a simple process.

With the Covid-19 lockdown and job crunches I opted to pay extra into my vehicle finance to reduce my monthly premium. I did this at the beginning of April. It's since been endless phone calls, hours on the line, endless Facebook messages to which no one responds, and despite my case being escalated, no one from standard bank has called me back. This was to be resolved within 3 days. I needed to have my premium reduced 5 days before my debit order runs. Well, that has since come and gone and I will now be saddled with having to pay a higher premium despite paying extra into my loan.

Honestly, it is a massive disappointment as I opted for finance with Standard bank and wasn't forced to go with you. You're my banking institution and I expected better service. In future, I will weigh up my options with taking out credit with standard bank.