Finally some great Service from Standard bank

I was really at my end with Standard bank , and had made up my mind this time that im moving to FNB . Countless problems this year ...i could not even get my internet banking activated ...i went to the branch , they told me to call Internet banking , here i was 2 weeks ago, trying to get a hold of their internet banking department between 17:00 to 18:00pm , spoke to a Mbali, who kept on disconnecting the call... Major call avoidance ...So i said Today is the day , im trying this one last time , i they cant fix it today , I am Closing My account ..Walla , along comes Terrence , Patient , Clear and Knowledgeable ! He fixed it and along with that restored my Faith in My FAV bank (that sometimes really upsets me ) , but along came terrence who saved the day . Thank this young chap for me , JOB well done , because of you , Standard bank still has a client !