ST
Stephen T

1 reviews | Active since Jun 2013

13 Feb 2017, 08:55

FINALLY Incompetance

<p>I was informed on the 1st February via SMS that my accounts were not FIFA compliant and that i had 10 days to visit a branch with the neccessary document . This, despite the fact that last year around July I visited the Pinelands branch with the required documents.</p> <p>Today I received an Sms stating that the account were frozen.</p> <p>I currently work 6 days a week and 13 hours a day so there simply isn't a way I can personally get in to the branch.</p> <p>The website offers a queries number ********** 422 which simply doesn't get answered. Nor can you telephone the branch either as they don't list their phone numbers. Your only option is a call centre which...guess what...also doesn't answer..... </p> <p>I have account with other major banks and Standard is the only one to harass me like this. ...</p> <p>Definitely going to take my business elsewhere </p>

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Replies (1)
Standard Bank
Standard Bank's reply13 Feb 2017, 15:58
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Best regards,