Final straw from useless bank

<p>Today was the final straw with this useless bank. I am sick and tired of the pathetic service & useless systems this bank uses.</p> <p> </p> <p>I travel to a branch that states that they are open until 17:00, yet they cannot do anything at 16:30 because their ''systems are down''. I also noted at the time customers complaining that ALL the ATMs (at the branch) are out of order.</p> <p> </p> <p>My wife has been emailing our private banking team monthly for the last +-6 months to have statement fees reversed , monthly, that statements be EMAILED. This doesn't happen & come month-end, an email needs to be sent to have the fees reversed. I can only assume this is a way of Standard Bank raking in cash from unsuspecting clients that does not realise they are being charged. The funny thing is, we don't even receive these statements that we are being charged for!</p> <p> </p> <p>I recently complained about being mislead around Cape Town to find a branch on a Sunday, because the Standard Bank call centre agents don't know their own companies office hours & shifts blame to their useless outdated systems.</p> <p> </p> <p>At random my monthly service fee will be increased & requiring me to send emails to have this reversed. Once again I believe a ploy to hoodwink unsuspecting clients out of their hard earned cash.</p> <p> </p> <p>I have had to change my private banking team in the past due to pure incompetence.</p> <p> </p> <p>I requested the financial advisor(part of my private banking team) to sort out my retirement annuity etc, to date +-8 months, I have received NO feedback.</p> <p> </p> <p>I am done with this bank & I have already started the process of transferring my wife's & my accounts to a more competent company. I will gladly play more to get decent service.</p>