Fika - Info Update

<p>I have taken the necesarry documents to the Rnadridge Mall Standard Bank to Update my address as per the Fica Law. They did take my documents, scanned it into the system and updated the system. </p> <p> </p> <p>About 2 months ago I app**** for a credit card online. The lady then contacted me and asked me to please confirm my address, which I then did. However she told me that it is not the address on the system and that I need to go and update this at my nearest branch. I explained to her that I hae done so earlier in the year at the Randridge Mall branch. She than proceeded to tell me that she can not go ahead with the call to see if I qualify as my info is not updated. I kinly asked her to go double check the system and call me back. I am still waiting!!!!!</p> <p> </p> <p>Today 30.12.2016 I contacted the Customer services to increase my EFT limit, this also was a waiting experiance. After all the wait and the limit increase, I asked the gentleman on the line to please confirm my address as this was on my mind. He then asked me the physical or postal. I mentioned to him that it does not matter as they are to be the same. He then told me that they are not the same and continued to give me the 2 addresses. I was shocked!!!!! I then asked to speak to a manager as this was so NOT RIGHT.</p> <p>After holding on for 24min, I proceeded then to drop the call as this was my airtime.</p> <p>Then I get a call from Seja @ 11:50 I think, asking me to please confirm the address that I did update at the Randridge Mall branch. I said I will not as he needs to give me the address that he has got on the scanned documents. I revused to do so. He said as per the Fica law he is not allowed to. </p> <p>I asked him then why did Standard Bank not comply with the Fica law and updated my info on the system?</p> <p>Why did I need to take time from my work, use my petrol and go and wait in a cue to update my infor as per the Fica law, but Standard Bank does not have to do their work and comply with the Fica law?</p> <p> </p> <p>I want my address updated and I want a call from Standard Bank to complete the application for my Credit Card. </p> <p> </p> <p>I can not understand that we as customers must comply with the law, because if we don't they block your account until you go into a branch to do so, but Standard Bank can get away with not updating the system!!!</p> <p> </p> <p>This is not fair to the customers!! </p> <p> </p> <p> </p>