FICA? WHAT FOR??

I am extremely disappointed by Standard Bank. I tried accessing my account only to notice that nothing was working. I could not get cash at the ATM, do internet banking payments etc. So this morning I called Standard Bank internet banking, and after the lady made me hold for over 10 minutes while she was checking my account, she informed me that the account had been frozen! Seriously??? And I am the last person to find out.<br> <br> I never got an SMS from the bank and I certainly never got an email from the bank. Besides, the bank already has my proof of residence and last time I checked, my identity has not changed. I seriously do not have the time to go to a branch and wait in line for so long. I seriously wish this bank would just miss me with all this FICA nonsense!<br> <br> Really ****py service if i might add!!!!