FICA update not processed

I visited the Potchefstroom branch of Standard Bank on 6 December 2014 to update my FICA details on my Blue Bean credit card.<br> <br> The lady that assisted me took my details and made copies of the POA that I submitted. She processed it on the system. She wrote Blue Bean on the copies of the documents she made and said this will let them now it's for a Blue Bean credit card.<br> <br> Since then I still do not have access to my credit card, I do not receive any SMS messages when I pay the account. However when the payment is due they are very quick to let me know my account payment is due.<br> <br> This is deplorable client service and I request that it be investigated. I am paying for a credit card I cannot use.