FICA unprofessional incompetence

After being a loyal customer to Standard Bank for more than a decade I cannot believe the level of incompetence that I have been unfortunate enough to experince sinc12 th March I suddenly found that I am unable to use my cards-credit & debit. Phoning the customer care centre I am informed that they have sent 'numerous' messages to inform me that I need to FICA my account or it will be frozen. I did not receive even ONE sms,e-mail,missed call or such. I find this very worrying and confusing as when my contact info was checked at the bank WHEN I went to FICA on the 1st time on 28 March it was accurate. The only information that had to be updated was my physical adress. Proof of residence and ID was scanned by Kele at the main Bfn branch. Was promised my cards would be FICA'd and they would fully work the following day. They did NOT. I returned again. Spoke to Willem.Adress had been entered incorrectly(!?) in system by Kele, yet the scans were correct.I also had to correct info that had been 'corrected' previously. Promised again that they would work - 24 hrs later stillI can only draw money. AGAIN I had to return to the bank this my 6th visit@ Preller Sq.