DK
Dimitar K

1 reviews | Active since Apr 2017

10 Apr 2017, 17:12

FICA SUSPENTION

<p>Good day</p> <p> </p> <p>This is my first and last dealing with standard bank, I’ve been trying to order apple watch online since 3/4/2017 it took 1 week for them to deliver the credit card after I’ve been calling the daily.</p> <p>FINALY I’ve received my card on the 10th of April 2017 and have FICAd it same tame at 13:10 when I tried to order my apple watch the transaction was declined due to FICA!!!</p> <p>I called Standard bank to be assisted as I need to place my order incise apple watch is out of stock again (since ive been waiting for a week) and they couldn’t assist !!!</p> <p>I was on a call from 15:15 until 16:13 with Chan from standard bank and he couldn’t assist because the FICA team leader leaves work at 16:45!!!</p> <p>That’s unbelievable.</p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply12 Apr 2017, 08:05
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply12 Apr 2017, 12:29
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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