FICA staff useless

<p>The staff dont know what they are doing. I was 'assisted' by 5 different people of which NONE could eventually correctly enter and or save my physical address. I closed my account with ABSA because they were extremely unhelpful and I was very impresses by Standard bank initially. But if I need to prove where I live everytime I need to get anything done, it does not make me feel very positive about my Standard bank experience. I had to go back 6!! times to FICA my accounts two years ago. The last time I was there at the main Bloemfontein branch the manager 'helped' me. He confirmed that ALL and ANY of my details had been changed to my now physical address in Bloemfontein. This in itself was extremely irritating and a waste of time for me having to take off work 6 times because your staff isnt trained on the system? I was promised that there would be no more problems with my physical address. Low and behold I get my sms to collect my new credit card...guess where do I need to go. CENTURION. I dont live there, havent for more than 3 years. The consultant from the credit card section phones me at one stage and I again patiently explain that I live in Bloemfontein. She 'promises' to make a note. Surprise surprise when I receive my sms for my debit card that expires in April, I have to collect it in Centurion. I am up to here...how do you want me to prove, explain, show that I live in Bloemfontein and NOT Centurion. For the record I have had all of the correct documents everytime. Please explain to me how it takes 7+ visits to change the physical address on an account? What else do your staff just dont do which they say they will? I am very upset about this because I have to explain to my employer why I have to AGAIN take off time to do something that I said I have done thus I look like a lier. </p>