Fica sms

I received an sms stating that I have to visit my nearest branch within 10days to fica, to prevent my account from being frozen. I phoned the fica call centre, and was holding the line for 7 and 12 minutes respectively when my calls were dropped. Eventually spoke to an agent explaining that i am leaving on holiday (where there are no banks) and will not be back in 10 days. Her first response was that i would have to visit a branch before leaving today. After i said that is impossible she said \wait let me go into your account as we are sending out random sms'es to fica even though your account is fica compliant". Turns out i am compliant and Standard Bank waisted an hour of my time. How can you waste peoples time like that"