kV
khuphukile V
1 reviews | Active since Oct 2015
03 Sept 2025, 14:18
Fica requirements
Standard bank wants to invent their own Fica laws...they don't want to assist me because my bank statement has a 0 balance and therefore does not have transactions. Fica says that you have to bring a statement that is not older than 3 months, showing the address and the account must be active. The statement meets all the requirements but they want to see where I swiped or how much I withdraw,how is that and issue when it meets all Fica requirements...I'm so disappointed because all this is costing money
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Standard Bank's replyOfficial
03 Sept 2025, 14:24Dear Khu****ile,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Sept 2025, 14:24
Official
Dear Khu****ile,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***