FICA Request

Monday 0930 11 Dec 2017. My wife was requested to provide FICA as she was given a new debit card . On arriving at your Northgate branch she was advised that the systems were slow and as described up and down. It was also advised that the scanning machine was also broken. My wife was then unable to access her account which the consultant advised that she had no idea when the system or machine would be in good working order. Her only solution was to refer us to another branch for assistance which we did and eventually resolved the account. At no time did the Northgate lady suggest that we go for a coffee or lunch or even return on another day it seemed to us as she had no communication s****s and was really uninterested in our problem.