FICA process not completed - 9 months!

3 Feb 2015: I took my ID and proof of residence to Wonderboom branch. The documents was scanned and I was told that FICA should be concluded within days.<br> 13 Nov 2015: I spoke to Prestige Banking just to follow up if the process is complete as I hear nothing in 9 months' time. I was informed that the ID scanned OK but the proof of residence was totally black and I should submit the documents again.<br> This is not acceptable. As I receive the City Council account in pdf by email and it is locked with my ID number, any forensic expert will accept it if I forward such email to the KYC centre. That is my expected solution.