FICA, poor service, dismal customer experience

So frustrated, account frozen without being notified of needing to FICA AGAIN!<br> 2 visits to branch later, all documents submitted...system offline and *********** branch staff not submitting despite commitment to do so, it is now more than 1 week later and account remains frozen and no access to funds. Think this where my and Standard Bank's journey ends, so much for Moving Forward.