Fica notice with threat

My wife has been contacted this afternoon 24 March approx 15.00 with the request to provide FICA information within 5 days for an account that is in use for last 12 + years. FICA was provided to local branch at Bethal previously for all accounts. The threat is to cut off all services if not provided within the in 5 days. The lady was extremely harsh and direct, as if we are convicts/ *****/ problem clients for the bank.<br> No previous / in time request was addressed to me at any of the contact details that existed for the last 20 years. <br> We are on leave and doesn't have direct access to the requested info. And is now in the situation that the bank will not pay itself because the debit orders against the house loans ( with SB) might not be honoured. What type of senseless actions of the staff of SB!.<br> This is extremely BAD MANNERS with a live long client of SB. All my business, house loans, is connected to SB for the past 38 years! A good client. Why must i deserve this type of rude, threatening, cut throat behaviour?<br> Can someone in this BIG institution help to address this issue. I will be back home on the 3rd April and would be glad to fulfil the wishes of the dear SB lady!!!