CC
CHARLIE C

1 reviews | Active since Jul 2018

10 May 2019, 04:50

FICA NOT VERIFIED

no words can begin to describe how i feel about standard bank, there are certain policies that are not in place in that bank, i had a ***** case opened last year, the police tried tracing the person as they obtained banking details and **** FICA documents from the bank, the ********* opened an account with a ****** ID that was already reported as ******/missing and standard bank still opened the account for that person, like how? the address is wrong, the ID is ****? FICA was not verified and that is a huge fine as the bank is at fault, i want my money bank as there was no verification done when the account was opened. i will be going public about this matter, what kind of bank just opens accounts without verifying the client?????? i work for a financial institution and i find these finding about your bank really disappointing, i have banked with standard bank for years due loyalty but the service is sooo bad there is a lot if ***** going on as there are no systems in place.

Regards ANGRY CUSTOMER

0
Replies (2)
Standard Bank
Standard Bank's reply10 May 2019, 07:11
Official
 Hello Charlie
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Sheriline Martin Complaint Resolution Centre
*** *** (fax)
*** 
CC
CHARLIE C's update14 May 2019, 12:24
Reviewer Update
Like no one has contacted me regarding this issue, so I will be contacting special assignment regarding this, a bank that can not verify clients! Now I understand why your bank is retrenching people! You are loooooooing a lot of money from these ***** cases because no systems are in place to actually prevent such! What a useless bank!