1 reviews | Active since Mar 2009
FICA not updated. Staff do not do what they are supposed to do
FICA not updated. Staff do not do what they are supposed to do. Call ref C***. Issue has been going on since May last year. Everything required was uploaded to your KYC portal 21 May, 20 August more questions - all details emailed to Carmelita Maneville and your BCBSA email address. Yesterday I get another email telling me paperwork is still outstanding. Emailed above two people again. No reply. Called your call center. Very pleasant assistant - gave me the email address of my personal banker (Tarynlee Naidoo) so I emailed her - no reply. Tried to call Tarynlee on the number provided by the call center and just ended up in the queue for another call center. I am so frustrated. Cannot get hold of anyone and I really do not know what Standard Bank still require from me as no one responds. Yet you threaten to close our account but I am doing everything I can from my side, but no effort from your staff? Please advise how we can sort this out. Thank you
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Your request has been escalated to the Head of our Business Banking desk.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
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Your request has been escalated to the Head of our Business Banking desk.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
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