FICA Nightmare!

This is probably the 3rd time I've had my business account frozen due to FICA documents not being captured properly. Every time I go into the bank I hear that all of the documents are on the system and that it seemed to be a system error. I WILL NOT GO INTO THE BRANCH AGAIN and would like the branch to rather phone me to get this sorted - this is a waste of business time and thus money. If the Westgate branch sees me again, it will be to move my account to another bank.