FICA Nightmare

I'm surprised that I even have to write this considering that I haven't been with Standard Bank very long, but now I'm livid. I provided Standard Bank with all my documentation online and all was received. I arrived at the branch about overa month ago to collect my card and was informed that all my documents were there except my proof of residence document which, as mentioned above, was submitted online and received. There and then, I provided the consultant with proof of residence and received my card.

Today, I receive an SMS stating that my account is not FICA compliant and that I have 10 days to go to the bank with my ID and, you guessed it, proof of residence! So what happened to the 2 copies already provided?! I don't have time to fix Standard Bank's ***** ups!