FICA Never updated

I was contacted to update my FICA documentation at any Standard Bank. I went to Standard bank in the GROVE shopping centre where I handed in my documentation to finalise the FICA registration. <br> My accounts were frozen in June 2015 where after I contacted the call centre to enquire regarding the suspension on 30 June 2015. I was notified that I needed to FICA my accounts. I spoke to the call centre agent who confirmed that there is proof that I in deed did take my documentation to the branch in the GROVE and that he would contact the branch to re-scan the documentation. I received a notice again by sms and e-mail on 14 July 2015 that I have to FICA my accounts. THIS IS REDICILOUS!!! I do not work for Standard bank, I cannot update any system to reflect my details and documentation handed in. I am NOT willing to go in to another branch to hand in any documentation to FICA my accounts. This issue needs to be resolved, as I am at the point to close my accounts with Standard bank (I have been a client since I was 10 years old) and move it to another bank.