FICA issues unresolved

Received several messages from Std Bank requesting FICA documentation for our trust account. This account has been open with them for 10 years plus and we have submitted FICA documentation several times. I asked Mr. Sibiya (copying several of his colleagues) per e mail why, when we had already submitted the same documentation several times, we needed to do so again. I then requested he deal with it and he gave us a verbal re-assurance it had been taken care of. I asked him several times to put it in writing but he never did and we still get messages from Standard bank requesting FICA documentation. But now Mr. Sibiya and his co-workers now don't even answer my e mails! <br> <br> I went into Fourways branch the other day to find out the truth of the matter. Apparently Std bank has lost the FICA documentation (and we're not the only ones), and on top of that the mandate for my account is held at Knysna? I have no history whatsoever with Knysna, so who knows what is going on with this. <br> <br> I want to know how or why Std bank has lost our FICA documentation and why Mr. Sibiya is clearly misleading us on this issue. He clearly has no concept of customer service and it's extremely annoying.