Fica is beyond Standard Bank

We received texts requesting Fica documents. My husband & I have been banking with Standard Bank for over 35 years. We have handed in our Fica documents on several occasions. Now suddenly apparently Standard Bank has upgraded their system and LOST our Fica documents !!!!! On Monday several of our accounts were suspended. I have full power of Attorney on my husbands accounts - now this cannot be found either !!! I deal with all banking for both of us, now I have this irritation to deal with AGAIN - why are Standard Bank clients responsible for a bank's ineptitude in handling their own affairs!!!<br> I have today tried in vain to connect with our Business manager and his assistant to whom I sent all documentation again - nothing has been done!! <br> Maybe at long last my husband will see the light and move all his banking to FNB as I have done.<br> I have now spent several hours trying to get this sorted out - the last being a call to the Fica department where I have been kept on hold for over 1/2 hour ( Jonas Molekoa ) - useless and inept does not describe in full the service Standard Bank gives long time clients!!