Fica hold

I went to fetch my new credit card at standard bank in Randburg and i was told to bring my id and proof of address along of which i did. I was assisted by a lady sitting on the second desk from the right at customer service. I cant recall her name. She didnt even have a smile on her face while assisting me and she just did a pin for me and that was it. She didnt ask for the proof of address and i was suprised too. That branch is far from my workplace but its the closest. I tried using the card today and it kept on giving me errors and i decided to call their credit card division and i was told that my card has a fica hold on it and theres no way i can submitt those documents other than going to the branch.. i cant be driving up and down for something that could have been done right the first time. I need to use that card as in yesterday but i cant as my docs were not submitted and i wont be able to go to the bank as they close the same time as my workplace.. I just need this resolved because i want to use this card today