FICA FROZEN ACCOUNT

Hi my account has been forzen due to FICA!!!! no sms or mail was sent to notify me of the docs needed. i have been to Standard Bank on friday 27/03/2015 and was assured the problem would be resolved within 3-5 hours my acc will be unfrozen! Saturday 28/03/2015 my acc remained frozen, once again i went to STANDARD BANK CENTURION, I then spoke to the Sales Manager at the bank, giving me his card assured me that my problem would be resolved and that he will submit the complaint to IT. today 30/03/2015 MY ACC IS STILL FROZEN, after 2 trips to the bank all docs was submitted, i want this rectified ASAP!!! I WANT MY MONEY!!!