SG
Santelle G
1 reviews | Active since May 2024
31 May 2024, 20:53
FICA from abroad.
I am currently abroad and can not go into the branch to FICA my account. After hours on the phone and numerous emails with all my documents with no help whatsoever. My account is now blocked and my debit orders will not go through tomorrow. The rhyme that everyone keeps repeating is that I must visit the branch. What is it that you don't grasp? I am abroad! I have to keep my SA account open for my SA debit orders. This is absolutely horrifying and useless service! I am sure that I am not the only person living abroad with a SA bank account.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Jun 2024, 08:28Dear Santelle
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Jun 2024, 08:28
Official
Dear Santelle
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
SG
Santelle G's updateReviewer Update
04 Jun 2024, 16:52I have finally got hold of a person, at the branch where my account is, after laying a complaint via telephone. My friend living in the town also went to see the manager to please make contact. From here on onwards the service were excellent and we could Fica the account via a TEAMS call. Thank you Bianca and Goodness for your fast and friendly service today. Really appreciated.
SG
Santelle G's update04 Jun 2024, 16:52
Reviewer Update
I have finally got hold of a person, at the branch where my account is, after laying a complaint via telephone. My friend living in the town also went to see the manager to please make contact. From here on onwards the service were excellent and we could Fica the account via a TEAMS call. Thank you Bianca and Goodness for your fast and friendly service today. Really appreciated.
Standard Bank's replyOfficial
04 Jun 2024, 17:37Hi Santelle
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply04 Jun 2024, 17:37
Official
Hi Santelle
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***