AB
Aadila B
1 reviews | Active since Sept 2020
27 May 2025, 09:15
FICA freeze left me out in the cold
Worst experience as ALWAYS - I was contacted regarding FICA documents more than a month ago. I called, spoke to a consultant and was told I can e-mail the documents and that it would take 24-48 hours to update. Today, - my account got frozen and I'm told I HAVE to go to a branch to update my FICA documents in person. No notification, no phone call - just froze my account. And why was I told I could e-mail my documents to begin with. Why was I not advised that I had to visit a branch. This could have been avoided. Extremely FRUSTRATED. I'm moving accounts. Not that my measly salary would prompt Standard bank to up their game. Sub standard service become unbearable.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
27 May 2025, 09:27Good day Aadila,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 May 2025, 09:27
Official
Good day Aadila,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
27 May 2025, 14:56Good day Aadila,
Thank you for your response.
Thank you for your response.
We sincerely regret the inconvenience and frustration this situation has caused you.
While we appreciate that you have already resolved the matter at a Standard Bank branch, we acknowledge the challenges you faced and understand your concerns.
If there is anything further, we can do to assist you, please do not hesitate to reach out.
Your feedback is valuable to us, and we will take it into account to improve our processes.
Kind regards
Standard Bank Hello Peter Team
***
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 May 2025, 14:56
Official
Good day Aadila,
Thank you for your response.
Thank you for your response.
We sincerely regret the inconvenience and frustration this situation has caused you.
While we appreciate that you have already resolved the matter at a Standard Bank branch, we acknowledge the challenges you faced and understand your concerns.
If there is anything further, we can do to assist you, please do not hesitate to reach out.
Your feedback is valuable to us, and we will take it into account to improve our processes.
Kind regards
Standard Bank Hello Peter Team
***
Kind regards
Standard Bank Hello Peter Team
***