1 reviews | Active since Jun 2015
FICA
Have been a customer for close to 40 years. Received email that account would be suspended if I didn't FICA account. Only option to do this was going into a branch. No further info or contact details. I live overseas now so this isn't an option, something you'd think Standard Bank would know since they helped process my financial immigration. Sent multiple emails to eventually be told that I could email proof of ID. The address provided has an autoresponse indicating you won't get a reply - helpful. A month later i received acknowledgement of receipt but my Internet banking remained locked. Followed up and was told I also needed to send proof of address. This was done 6 weeks ago. Still zero response or acknowledgement, and still can't transact. Follow up emails ignored. How long does it take to look at 2 documents? Maybe Standard Bank could try entering the 21st century like other banks and arrange a portal where photos can be taken of us holding our proof of ID and can upload documents etc. Or even arrange a video call to prove ID. Thank god I have other funds to live off as I've been unable to access these accounts for nearly 3 months! Unacceptable. Shows what loyalty to a brand gets you.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Not one email!
Do you understand that I cannot transact on my account?!!!
Please get a manager to call me tomorrow to resolve this.
Not one email!
Do you understand that I cannot transact on my account?!!!
Please get a manager to call me tomorrow to resolve this.
Clearly customers are not Standard Banks priority, even after 40 years.
Clearly customers are not Standard Banks priority, even after 40 years.
Someone just needs to open 1 email, review two documents, maybe use modern technology and arrange a video call to triple check that I'm still the same person that's been banking with you for almost 40 years, and unfreeze my accounts. Your prolonged negligence in processing my documents and the continued poor customer service have intentionally obstructed my access to my funds for several months now. This deliberate deprivation of my rightful access has caused significant financial hardship. If this issue is not rectified, and contact made by close of business on Tuesday 11 February, I will be reporting Standard Bank to the banking ombudsman NFO, for what I believe to be knowing obstruction of my funds.
Someone just needs to open 1 email, review two documents, maybe use modern technology and arrange a video call to triple check that I'm still the same person that's been banking with you for almost 40 years, and unfreeze my accounts. Your prolonged negligence in processing my documents and the continued poor customer service have intentionally obstructed my access to my funds for several months now. This deliberate deprivation of my rightful access has caused significant financial hardship. If this issue is not rectified, and contact made by close of business on Tuesday 11 February, I will be reporting Standard Bank to the banking ombudsman NFO, for what I believe to be knowing obstruction of my funds.
Thank you for bringing this matter to our attention.
We will follow up with our team and we will be in touch with further feedback.
Apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this matter to our attention.
We will follow up with our team and we will be in touch with further feedback.
Apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***