FICA! Documents supp**** twice yet accounts frozen

Having received an SMS to sort out FICA documents and visited the branch twice before I could see the person who could help and provided all the documentation I continued to receive the threatening SMS. Again I visited the branch with ID and proof of address but today the relevant account is frozen!<br> Standard Bank have no point of contact but a helpline to which you have to answer twenty questions to verify who you are and then be told that they cannot help you as you must visit a branch where you will get sent from pillar to post. There is a large payment due tomorrow via debit order which will now bounce! Who gets the bad name for that? <br> I might as well go to \beep"bank as even their service is better than this!"""