FICA Documents Apparently Not Acceptable

It is only because I went in to your N1 City branch yesterday to change the pin on my credit cards that I was informed my FICA is apparently not up to date. After much frowning and deliberation with a clearly disinterested manager, Jolene Kotze, the individual at your Enquiries desk, advised I email docs to her or as she threatened, my account will be froze. So I did. I was then informed via email that the documents supp**** which EVERY OTHER INSTITUTION HAS ACCEPTED are not good enough for Standard. There has been no effort to understand me as a customer or even bother to recognise and respond to the fact that I HAVE MY BOND WITH YOU. How can my proof of residence now not be acceptable? I have lodged the complaint on your Facebook page. No Joy. I have also been waiting, despite, repeated requests, for statements on my bond - we are talking YEARS. All of this amounts to the most disgusting level of service on every front from your bank. None of the other banks I deal with are remotely as bad. I expect a resolution today and if you do decide to freeze my accounts, I will NOT PAY YOU my bond installment OR credit card installment.