FICA documents

I opened a standard bank account in 2013 online , and then went to Tygervalley branch to submit my documentation which included a copy of my ID and proof of address. I now am receiving communication from standard bank to say that my documents were never submitted? How could i have been using a banking account for 2 years now , to be told now that I never submitted anything? <br> <br> This is not TCF friendly because now i am inconvenienced to get my documentation again , I dont get mail to my street address as All statements i get come electronically - which is not acceptable. <br> <br> I am not impressed with the service that i am now getting from Standard Bank and I would like somebody to explain to me how after 2 years , can you realise now that there is no FICA documentation. This means that you (Standard Bank) went against the FICA Law in the first place to allow me for 2 years to use my bank account. <br> <br> I am not impressed at all!!