FICA Documents

I received an SMS from Standard Bank sometime last week telling me that my FICA documents are outstanding. I visited the Rosebank Mall branch on Monday sort it out. I went to the bank during my lunch hour thinking that it would only take a few minutes to sort out. When I walked in, I went to the person at the enquiries desk and she took down my name and told me where to wait. She also asked to see if I had the correct documentation and told me that it was fine. I then went and took a seat. I ended up waiting for more than 45 minutes as there were only two consultants available. After half an hour I went and spoke to the lady in the front to find out how much longer it would take or if there was someone else who could help me and she said she didn't know. I carried on waiting and I was eventually helped. The person helping me looked at my documents and made copies of them and I told him I was in a hurry as my lunch hour was almost over. He told me that it would only take a few minutes to sort out. After 10 minutes he told me he could not accept my proof of residence as it was not in my name. I basically wasted a whole hour only to achieve nothing - absolutely terrible service.