FICA Document nightmare

I was very unhappy with the way Standard Bank handle my FICA document verification process. I was alerted the day before (26 Feb) they suspended my account that I need to submit documents for FICA. I eventually went to the Kuilsriver branch (27 Feb) to sort this out and was sent from pillar to post as nobody knew what the exact requirements were. They opened the account and closed it again after 7 days. I then went to the Long Street Branch and there again the requirements were different. I asked them why they did not communicate the requirements with me. I will then be able to see which option suits me and submit the required documents. I mean this simple exercise took almost 2 weeks to resolve. The accounts is still suspended, I cannot access funds. I am moegesukkel with Standard Bank. I do not see myself using your service ever again. A complete waste of time and horrible service. Thank you very much!