FICA document lies and misinformation

On 7 Dec, I received an SMS to collect a credit card that app**** for online at the Sandton Branch. According to that SMS I was to submit proof of residence to the bank. On the same day I tried to submit a rental invoice as proof, which they refused. After the visit to the branch, I received a statement for a card I didn't have!

On 9 Dec, I went to their website to check which documents are acceptable. On the website it specifies that a short-term insurance policy is acceptable as proof.

On the same day I spoke to Norma at the call centre, she says the branch should have accepted my rental invoice, but I must show them the vehicle insurance policy and the Standard Bank credit card statement as well.

On 9 Dec , I went to the Sandton branch and spoke to Jason. He said I cannot use the vehicle insurance policy as proof, nor the rental invoice. He said the information on THEIR website was a mistake. He then took my details and said he would send someone to confirm that the address I app**** with was indeed my own. So, standard bank: 1. Why is the information on FICA documents on YOUR OWN website incorrect; 2. Why am I getting a statement for a card I don't have; and 3.When am I getting contacted to confirm residence as I cannot contact the branch directly.