FICA compliance - accounts suddenly deactivated

Item: Standard Bank
Rating: 1
Author: Dillon M

My accounts were frozen at 7PM when the relevant call centres are down. I got stuck at a garage after filling fuel unable to pay for it because not only was I not given a warning about this nonsense. But I randomly got an SMS while I was at the garage that my accounts have been frozen. Now please explain why I wasn't given warning. And I'm a student, all documentations of my current residence in Johannesburg don't go to me - it goes to my parents in Durban. Please unfreeze my accounts. I received no prior communication from standard bank on this matter. Looks like its time to switch banks.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

24 Apr 2019, 21:37

Hi Dillon

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply24 Apr 2019, 21:37

Official

Hi Dillon

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial

26 Apr 2019, 15:40

Dear Dillon Moodley

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply26 Apr 2019, 15:40

Official