ES
Elizabeth S
1 reviews | Active since Feb 2023
14 Feb 2023, 10:28
Fica Block on 2 Creditcards Only 1 Lifted
I have 2 creditcards with standardbank Ending 0012 Ending 5714 thy had to be Fica went into Meyerton branch on 13/02/2023 with documents to fica the lady then said it will take 24 hours then the 2 cards will be working. But today when i went into my App only the one ending 0012 was working the other one ending 5714 has stiil got the block on. Please could thy lift the block on the second one
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Replies (5)0
Replies (5)
Standard Bank's replyOfficial
14 Feb 2023, 10:50Dear Elizabeth
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Feb 2023, 10:50
Official
Dear Elizabeth
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
ES
Elizabeth S's updateReviewer Update
15 Feb 2023, 10:19any news on this please contact me on ***
ES
Elizabeth S's update15 Feb 2023, 10:19
Reviewer Update
any news on this please contact me on ***
Standard Bank's replyOfficial
15 Feb 2023, 10:55Hello Elizabeth
We have looked into this matter and requested the team to correctly update the status of your profile.
We have requested that they contact you once this is remediated. We will flag this matter with them shortly to obtain feedback.
We have looked into this matter and requested the team to correctly update the status of your profile.
We have requested that they contact you once this is remediated. We will flag this matter with them shortly to obtain feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Feb 2023, 10:55
Official
Hello Elizabeth
We have looked into this matter and requested the team to correctly update the status of your profile.
We have requested that they contact you once this is remediated. We will flag this matter with them shortly to obtain feedback.
We have looked into this matter and requested the team to correctly update the status of your profile.
We have requested that they contact you once this is remediated. We will flag this matter with them shortly to obtain feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
16 Feb 2023, 07:40Dear Elizabeth
We have received confirmation that the matter has been resolved. Kindly review your account and confirm if all is in order.
We would like to thank you for giving us the opportunity to resolve your matter.
We have received confirmation that the matter has been resolved. Kindly review your account and confirm if all is in order.
We would like to thank you for giving us the opportunity to resolve your matter.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Feb 2023, 07:40
Official
Dear Elizabeth
We have received confirmation that the matter has been resolved. Kindly review your account and confirm if all is in order.
We would like to thank you for giving us the opportunity to resolve your matter.
We have received confirmation that the matter has been resolved. Kindly review your account and confirm if all is in order.
We would like to thank you for giving us the opportunity to resolve your matter.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
16 Feb 2023, 10:55Hello Elizabeth
Thank you for responding and confirming that everything is in order.
We appreciate you for giving us the chance to make your experience with us a positive one.
We are confident that the rest of your day will be enjoyable.
Kindest regards,
Thank you for responding and confirming that everything is in order.
We appreciate you for giving us the chance to make your experience with us a positive one.
We are confident that the rest of your day will be enjoyable.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Feb 2023, 10:55
Official
Hello Elizabeth
Thank you for responding and confirming that everything is in order.
We appreciate you for giving us the chance to make your experience with us a positive one.
We are confident that the rest of your day will be enjoyable.
Kindest regards,
Thank you for responding and confirming that everything is in order.
We appreciate you for giving us the chance to make your experience with us a positive one.
We are confident that the rest of your day will be enjoyable.
Kindest regards,
Standard Bank Hello Peter Team