FICA at Standard Bank is a joke

Good day

I hereby demand that Standard Bank close both my accounts Card Number: 5********* & Card Number: 5********** with immediate effect.

To start with I received sms's that Standard Bank is going to freeze my accounts due to outstanding FICA documents.

Standard Bank Bethal Branch says I must provide proof of residence, gave me forms to fill in, when I returned to the branch with the forms they refused to help me, saying that the affidavit of my husband in who's name the lease agreement is as well as the affidavit of our landlord, all stating that I live there, is not valid. Standard Bank GAVE me the affidavits to have filled in by my husband but now they don't accept them?? I have even given them a water and electricity bill as well, still they refuse to help me.

Now I want to close both my accounts at Standard Bank, however Standard Bank says they will not close the accounts and will keep deducting a monthly fee because I do not have correct FICA documents.

Please see attached a copy of my short term insurance schedule, clearly stating my residence, this is an acceptable proof of residency document according to The Financial Intelligence Centre Act, 38 of 2001 (FICA).

In the 5 times I have visited the branch, my handbag was ******, ********** my arm, the other occasion my cellphone was ****** out of my pocket, so you can imagine I will NOT be visiting Standard Bank again, not for them to tell me AGAIN they won't help me.

So out of desperation I am writing this email to Standard Bank, warning Standard Bank that should they deduct any monthly banking fees from my inactive accounts, ever, I will give the matter over to my attorney and I will open a ******** case of theft and ***** against Standard Bank.

Please send confirmation that my accounts are closed or this matter will be forwarded to the Ombudsman.

I have also logged this email onto Hello Peter in order for this to be public so that Standard Bank does not say I did not warn them.

I also will not accept any phone calls from Standard Bank agents, informing me that I have to visit a Standard Bank branch. I will only accept calls from Standard Bank agents confirming that my accounts were closed, I am also demanding written confirmation that my accounts were close.