JV
Joy V

1 reviews | Active since Jan 2012

29 Nov 2016, 11:26

FICA again....

<p>Two weeks ago I complained about lack of satisfactory FICA procedure.</p> <p>My address hadn't been changed on my statement and I was needing a bank statement for the executor of my husband's will. I was told the IT Dept needed to be notified. I had 2 emails from Clinton, to one of which I rep**** but no follow up since then. Today I received this month's bank statement and whilst they have now put the new address on it is incorrect!!?? I say it again... how hard is it?</p>

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Replies (2)
Standard Bank
Standard Bank's reply30 Nov 2016, 10:08
Official

Good day Joy

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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JV
Joy V's update08 Dec 2016, 10:03
Reviewer Update

Well there you go... just as I thought. Standard Bank is just not bothered - why should they be? Our money is in their bank!
Absolutely no contact from them. I am going to change my bank in the new year. Decided!